How do I return an item?
We do not accept returns of opened food products. If you feel you have ordered the incorrect product, and it is unopened, please call or email us to arrange pickup. Return shipping costs are the responsibility of the customer. All shipping costs are non-refundable. No exceptions.
Exchanges will be handled by sending out the correct product and applying the product cost of the returned product to the new order once it is received back into our warehouse. The shipping charge of the original order will not be applied and additional shipping charges will be required. Additional product charges may be neccesary when requesting an exchange if there is a difference in the price paid for the original order and exchange.
Please contact customer service for more information on returning or exchanging an item or for other product inquiries. Prior contact with customer service must be made before all returns or exchanges. Please do not send product without first contacting us. Thank you.
Our return address after receiving return approval is:
Dave's Gourmet, Inc.
4314 Redwood Hwy
San Rafael, CA 94903